Case Study: The Serviced Home

Case Study: The Serviced Home

Imagine coming home after a long and exhausting workday to find your home clean, your fridge filled with fresh groceries and a delicious, homemade dinner ready for reheating, your laundry crisp and clean, stowed away in your closet and the new kitchen appliance you ordered online sitting safely in it’s parcel inside the entrance.

With new and innovative service concepts using IoT technology, this could soon be reality for thousands of consumers. You might have heard of Amazon Key – the in-home delivery service started by Amazon in select metropolitan areas of the US, which uses smart locks and cloud cameras to allow delivery staff to access your home and drop off parcels which might otherwise sit on the front porch and might be stolen.

In Japan, Linough takes this concept one step further with our joint project Sābisu ga haitte kuru ie, which can be roughly translated as “the serviced home”. Working with five service providers, in-home delivery of parcels is in fact the most basic service of “the serviced home”, which also offers a wide array of home services like cleaning and laundry, grocery shopping and meal preparation. The project is aimed at single or DINKS (“Double Income No Kids”) households, which number is rapidly growing as birthrates decline and traditional role allocation is less and less realized. With time being a crucial factor for this target group, “the serviced home” adds an entirely new level of convenience and quality of life to the busy everyday of metropolitans, allowing them freedom of planning and new opportunities for spending their spare time.

For our project, the apartments of high-end condominium building Jinia Ōmori Nishi, located in the residential district Ōta in southern Tokyo, have been equipped with Linough’s smart lock NinjaLock and our entrance access solution NinjaEntrance, as well as a cloud camera by third party maker Safie. Service staff can access the building and apartments by calling our service center, which will unlock the entrance and respective apartment door remotely after confirming their identity and order number. Another layer of security is added by the cloud camera installed in the entrance area, which will send a notification to the resident’s smartphone and show a live video stream upon detecting motion, so that residents can view the delivery process and the service provider entering their home. Video storage is also possible based on subscription. Furthermore, the layout of the apartments, which include an entrance area separated from the inner rooms by a lockable inside door, allows especially security-sensitive residents to further limit the accessible area. Of course, residents can also use the smart lock to grant access to friends or personal service providers like pet sitters through their smartphone app and share keys with family members, meaning the IoT devices add value even for residents who are not frequent users of the offered home services.

“The serviced home” is an important step towards the future of the smart home, which will not only impact our lifestyle and habits, but will also change our perception of convenience and service related to the home considerably.